I rented a unit for several months only to find a mice infestation in my furniture, rugs, etc. causing substantial property damage. The owner did call after I insisted I speak to him, but he stated it was not their liability. He did absolutely nothing to make it right and didn't offer to replace anything or refund any rent. I found my renter's insurance did not cover this type of damage. With being a struggling, single mother, most items in the unit were donated to me, so I can't afford to replace these items. This didn't seem to phase the management/owner. I will never rent from them again. They said they can't prevent mice because it's "a natural cause" but they could spray for insects. I am very disappointed in this situation. I rented a storage unit with the expectation of my belongings coming out of the unit in the same condition they were put in. The units lack cleanliness and the staff lacks care and concern for their tenants.
This place and the customer service both suck. We started with a smaller unit which we kept for about a year and a half, then upgraded to a larger unit to accommodate our things as we prepared to move. When we moved to the larger unit in the middle of our rental period of the smaller unit, they did not prorate our rent. We couldn't wait until the end of our rental agreement because the size of unit that we wanted was popular and went quickly. We gave in, even though we thought it was a rip off. When we moved our items out of the smaller unit, we found a dead mouse and a dead frog in the unit and about 50% of our furniture was moldy. We had covered and prepared our furniture to be stored, and due to the amount of moisture that made its way into the unit, we still had mold and critters. We had already committed and paid for the larger unit so we moved everything over and as we went to lock up, there was about a 1/2 inch clearance underneath the unit door - it didn't even seal. I waited for about 2 months to receive my $10.00 deposit from the smaller unit...I never received the check. I called them to find out the status and they said that I would not be getting my deposit back because I did not sweep out my unit. I had left the dead mouse and the frog so that they could see that critters were getting into the unit. I told her that was the case and she said that no one else had complained about a rodent problem - was this an accusation that I put the mouse in there? Who knows....regardless this place has terrible customer service and their units are not worth their outlandish pricing. We will be moving our belongings to a different place. After 10 years of using storage units, both climate controlled and non, this is the worst experience I have had.
When the need arises again, I will always do business with this organization.
The front gate is too small for large trucks and it's almost impossible to maneuver inside the fenced area.
A CLASS ACT !!!!
What a great organization to do business with. From the first time I dealt with local management, they presented options and interest in a most professional way.
First rate storage and customer service! Clean and temperature controlled. Thank you!
Auburn Self Storage Llc is a US Storage based in Auburn, Indiana. Auburn Self Storage Llc is located at 5374 County Road 427, Auburn, IN 46706, USA.
Please contact with Auburn Self Storage Llc using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Auburn Self Storage Llc opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Storage in Auburn