Another two reasons why I like them: no contracts, and no introductory rates. They give you a fair price, take it or leave it. You won't find you bill keeps going up every month as with other providers. Instead, you might be pleasantly surprised that they bumped up your speeds.
I cannot say enough great things about AES. I have been a customer for years and am extremely happy. Their customer service is right here in Auburn, and you can WALK IN if you have any issues. They answer the phone quickly, have fair prices, are knowledgeable, and work with you to make sure you're happy.
I don't normally write bad reviews but very frustrated. Would not recommend. Poor customer service and not the first bad experience with them. This time they turned off our internet service two days prior to the agreed upon date when we were moving. Then when I called them to turn it back on, they of course couldn't do anything. Made it very difficult to work from home and do online classes all while trying to finalize a move. Very disappointed. For a small town company their customer service is more representative of a big business service provider. Might as well just use them!
Cable channels all of a sudden say unauthorized when it is channels I pay for. I have to unplug box and restart at least three to four times per month. This happens when I'm recording shows on the dvr. They do not offer on demand even though I pay the same price for services that other companies offer that come with on demand. So I've missed the show because of substandard service.
They do not have any monthly bandwidth caps or slowdowns after xxx GB per month.
I've never had a problem, they've been great!
In this day those services are standard. They offer hbo and showtime but they cost more than going directly to hbo or showtime and paying these providers directly gives me on-demand options. They offer phone service but only allow calling within my county and charge outrageous if I want anything else.
I want to support local but the statement they stand by is we don't offer any deals so everyone can have the same. They say we are just local and not s big company. I get that but you have to offer standard services for a price that is worth it. They charge the same money the bigger companies do and you get less services. Could I go with someone else. Yes but their reviews are worse and I have to have internet for work.
I just want what other cable companies across the US is offering their customers at the same price. Pay more for less is getting real old.
I have always have been treated with respect and wonderful customer service. Over the phone and in person.
Their TV service isn't quite as polished as some of the dish providers, but the TiVo service has been great.
Auburn Essential Services is a US Point Of Interest based in Auburn, Indiana. Auburn Essential Services is located at Third Floor, 210 S Cedar St, Auburn, IN 46706, USA.
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